We value your feedback and understand the need to act wisely and justly in relation to issues of conflict. We believe that the relationship between home and the College is a very important part of ensuring that children are happy, secure and open to learning.
St Mary’s College is committed to the prompt, respectful, fair and just resolution of all complaints, regardless of how important or unimportant the issue might appear on the surface, as we understand that for the persons involved it is a source of irritation or unhappiness.
We recognise that parents/carers and teachers need to work closely together to provide the best educational opportunities for children and we encourage parents/carers to discuss the child’s needs with the teacher and to let us know if you have any concerns so that we might work together to resolve these as promptly and effectively as we can.
The College follows all complaints management procedures as outlined in the Tasmanian Catholic Education Office (TCEO) Complaints Management Procedure and Complaints Management Policy.
It is a requirement that adequate records of complaints are kept so that:
- Subsequent enquiries and/or concerns can be located within their proper context.
- Complaints can be tracked through the stages of action to resolution.
- Patterns of complaints can lead to improvements in our policies, operations and processes.
- Accurate information is available to those directly involved in investigating the issues and exploring solutions.
If you feel you have a grievance the appropriate first action would be to speak directly with the relevant person/s if you feel comfortable in doing so. Sometimes speaking to the person involved or writing to them can put a stop to the situation and provide an amicable resolution. You should communicate your expectations and the substance of your complaint. You should also advise them that if the matter cannot be resolved you may lodge a formal complaint.
If you would like to make a complaint, please complete the complaints handling form found below.